Customers are losing trust in mobile technology, according to a survey by Juniper Networks that advises service providers to act now to protect and preserve trust in mobility.

Findings from the first annual Trusted Mobility Index from Juniper indicate that consumer trust is uncertain although individuals are using more mobile devices, applications, services and networks than ever before and they are accessing critical personal and professional information while "on the go."

Juniper surveyed 4,037 mobile device users and IT decision-makers for the Trusted Mobility Index survey in the United States, United Kingdom, Germany, Japan and China.

The survey was conducted by independent research firm StrategyOne in March 2012. Only 15 percent of those surveyed showed a great deal of confidence in the security of their mobile devices and services and the majority (63 percent) are not sure if they should trust that their mobile experiences are secure.

Seventy-one percent of those surveyed said they would stop using critical services like online banking. Fifty-seven percent said they would no longer send private communications, and 54 percent said they would stop viewing medical information on mobile phones.

Mobile security

Juniper networks notes the importance of mobile security because about one in five people (18 percent) own five or more devices on a global basis.

Seventy-six percent of mobile users access their banking or personal medical information while on the go and 89 percent of respondents access sensitive work information by using personal devices for business purposes.

About 41 percent of the respondents said they use their personal device for work without permission from their company.

"Building trust in mobility is just as important as building great networks and powerful applications," said Dan Hoffman, chief mobile security evangelist, Juniper Networks. "Creating a safer, more secure and trusted mobile experience requires a sustained, collective effort by mobile service providers, device manufacturers, software developers, networking companies and security experts."

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