Raymond Lacdao, BPAP's Executive Director for Industry Affairs, added that companies providing engineering services from the Philippines saw a 5% increase in revenues and employment in 2011 ending the year at over 9,000 employees providing US$172 million worth of services. This is a second consecutive year of positive growth after a contraction in 2009, reflecting a recovery in global markets for construction and engineering design.
Finally, BPAP Senior Executive Director Gillian Virata reported that non-voice BP and knowledge process (KP) services grew by 24% in 2011 to over US$2 billion in revenues and almost 130,000 employees. "These numbers are somewhat deceptive because we reclassified a chunk of high-value, non-voice services to HIMO," explained Virata.
Overall, Virata pointed out that the data shows that the industry has been steadily moving into high-value services. "This year there was a relatively sharp spike in the revenue-to-employee ratio for ITO and also for HIMO (compared with the ratio for transcription), which increased the ratio overall for total industry." This trend is in line with BPAP's growth plans which are aligned with government's plans for the industry.
Hernandez concluded by acknowledging that hitting the industry's targets for 2016 would "not be possible without the strong government support that we are now experiencing." Government has already granted ₱450 million in subsidies for training through the Technical Education and Skills Development Authority (TESDA) led by Secretary Joel Villanueva. DOST's ICT Office (ICTO) Deputy Executive Director Alejandro Melchor III also reported that ₱350 million has been allocated by the ICTO to support the IT-BP industry. The Commission on Higher Education (CHED) has also approved the offering of BPAP's Service Management Specialization Track starting June 2012 and has allocated about ₱125 million to SUCs to implement IT-BP programs.
BPAP has also received support from Budget Secretary Butch Abad, Education Secretary Bro. Armin Luistro, Labor Secretary Linda Baldoz, Trade Secretary Greg Domingo, PEZA Director General Lilia de Lima, BOI undersecretaries Adrian Cristobal and Cristino Panlilio, as well as from legislators such as Senator Edgardo Angara and Congressmen Freddie Tinga and Roman Romulo. "The support has been overwhelming and we are beefing up our team and resources to be able to effectively manage the programs that we have developed and that government is supporting," explained Hernandez.
"With this support, comes great responsibility; we are investing in resources that will ensure we make good on our commitments to government and all our other development partners.
"A key success factor," Hernandez added, "is our ability to engage our members and other stakeholders in these programs as volunteer leaders and team members, sponsors, and contributors."
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