Elematec Corporation, the Tokyo-based specialised trader of high-tech parts for electronics manufacturers, operates 54 branches across the world and has been expanding its operations across the globe continually for years now. In 2008, as part of its growth plans to meet the ever-increasing demands of its partners and customers, the company designated its branch office in Hong Kong SAR, Elematec Hong Kong Limited, the management centre and host of its ICT infrastructure for all of its 34 offices in Asia (excluding Japan), Europe and the Americas. The Elematec senior management’s choice to locate its ICT hub in Hong Kong was due in part to its best position as a gateway to China.

Once the directive came down from Tokyo, Hiroshi Adachi, IT Manager, Information Strategy Department, Elematec Hong Kong, acted swiftly—he itemised the challenges facing his team and chose the technologies and the partner in a matter of months, and within a couple years, he had put together the one stop shop of all ICT resources that his bosses had asked for.

By the end of 2011, Elematec Hong Kong’s capabilities included the provision of a fully redundant data centre for business continuity, managed services, value-added security protection and world-class network connectivity for stability and speed, to Elematec facilities across Asia, Europe and the Americas, including the company’s new operations in India and Poland. Supplementing that were enhanced global management of those services and 24 by 7 local support for the various customised Elematec systems, which had been integrated earlier as part of the ICT hub’s construction. The new setup was also especially well protected against DDOS attacks, attributable to Elematec’s partner NTT Communication’s proactive connectivity services.

“Today, we manage 34 overseas offices and are continuously expanding into new markets. All of our critical IT infrastructure and services are centrally managed in Hong Kong,” Adachi says.

Putting IT Together
Adachi faced huge challenges from the onset, but he also saw great benefits that could be realised if he succeeded in double time. He had only a small team of IT professionals based in Hong Kong to manage the ICT infrastructure and maintenance of Elematec’s growing number of overseas offices. At the same time, there was constantly growing demand for IT resources and manpower support. Immediately, he considered outsourcing and consolidating Elematec’s global IT infrastructure, which would help reduce IT operation overheads along with the associated internal workloads foisted on his IT team.

He also saw the myriad virtues–or rather, absolute necessity–of having an ICT infrastructure that offers high-speed, reliable global network connectivity with low latency for Elematec’s business, which really needs assured smooth running of

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