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OUTSOURCING NEWS

The top 10 IT outsourcing service providers of the year

Feb. 9, 2016 | STEPHANIE OVERBY

Everest Group’s inaugural service provider awards name Cognizant, Accenture and IBM the top three outsourcing providers. In addition, Accenture is highlighted as ‘leader of the year’ for continuing to transform itself and HCL as ‘star performer’ of the year for its embrace of innovative service models.

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BLOGS AND OPINIONS

The Value of Visibility in Cybersecurity

Visibility plays a key role in reducing the impact of threats to businesses. When there is limited or no visibility, companies can make the wrong investments in security infrastructure as well as fail to detect and prevent threats, protect data and enforce robust policy.

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OUTSOURCING WHITE PAPERS

Transforming Customer Experience in the New Digital World

Genesys Asia Pacific

Modern contact centers communicate with customers via their preferred channels to provide great customer experience. Learn to modernise call centres into contact centers, support digital channels, & deliver consistent omnichannel customer experience

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Managing Complexity in Identity and Access Management

RSA, The Security Division of EMC

With ever-changing regulations and a growing number of on-premise, cloud and mobile applications, knowing who has access to what and why is more important than ever. This research paper summarised organisations’ perceptions of IAM complexity.

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