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OUTSOURCING NEWS

The top 10 IT outsourcing service providers of the year

Feb. 9, 2016 | STEPHANIE OVERBY

Everest Group’s inaugural service provider awards name Cognizant, Accenture and IBM the top three outsourcing providers. In addition, Accenture is highlighted as ‘leader of the year’ for continuing to transform itself and HCL as ‘star performer’ of the year for its embrace of innovative service models.

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OUTSOURCING WHITE PAPERS

Preferred reads with IBM FlashSystem

IBM

Many data centers have adopted disaster recovery solutions based on array-based replication. Preferred reads method integrates flash into these data center that takes advantage of existing array-based replication mechanisms, delivers extreme read performance and maintains availability.

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Transforming Customer Experience in the New Digital World

Genesys Asia Pacific

Modern contact centers communicate with customers via their preferred channels to provide great customer experience. Learn to modernise call centres into contact centers, support digital channels, & deliver consistent omnichannel customer experience

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The Collaboration Paradox

British Telecom

In this whitepaper, we look at how new collaboration tools enable global executives to get more out of teams and make faster decisions. However, these teams feel restricted by outdated communication methods that lead to slower decision making and ultimately wasted time and money.

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Accelerating Your DevOps Journey in the Public Sector

Red Hat

This Industry Perspective provides the basic tools necessary to start implementing DevOps for your IT project management. Although it's perhaps intimidating and seemingly hard to grasp at first glance, DevOps is a clear and common sense approach to technology.

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