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BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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LEGAL WHITE PAPERS

The Power of Analytic Visualization

SAS

Imagine a correlation matrix with 28 different variables. On a standard machine running normal hardware, a process like that can take four hours. With SAS Visual Analytics, it can run in about two seconds.

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The Power of Analytic Visualization

SAS

Today’s business users need more than standard, stale reports and dashboards. They need to explore the data so they can discover new information and answer questions about what happened and why it happened.

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