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IT GOVERNANCE NEWS

10 IT workplace predictions for 2016

Jan. 21, 2016 | SHARON FLORENTINE

2016 is the year of talent -- how to find it, retain it, engage it and motivate it are at the top of organizations' to-do-lists. Here, workforce management experts share their predictions for the coming year.

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BLOGS AND OPINIONS

IT GOVERNANCE WHITE PAPERS

Managing Complexity in Identity and Access Management

RSA, The Security Division of EMC

With ever-changing regulations and a growing number of on-premise, cloud and mobile applications, knowing who has access to what and why is more important than ever. This research paper summarised organisations’ perceptions of IAM complexity.

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Transforming Customer Experience in the New Digital World

Genesys Asia Pacific

Modern contact centers communicate with customers via their preferred channels to provide great customer experience. Learn to modernise call centres into contact centers, support digital channels, & deliver consistent omnichannel customer experience

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