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IT GOVERNANCE NEWS

10 IT workplace predictions for 2016

Jan. 21, 2016 | SHARON FLORENTINE

2016 is the year of talent -- how to find it, retain it, engage it and motivate it are at the top of organizations' to-do-lists. Here, workforce management experts share their predictions for the coming year.

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BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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IT GOVERNANCE WHITE PAPERS

Transforming Customer Experience in the New Digital World

Genesys Asia Pacific

Modern contact centers communicate with customers via their preferred channels to provide great customer experience. Learn to modernise call centres into contact centers, support digital channels, & deliver consistent omnichannel customer experience

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